Questions, answered.

Expeer is a cryptocurrency exchange. You choose the coin you are sending and the one you want to receive, send your deposit to the address we show you, and the exchanged funds arrive at the wallet you gave us.

We exchange crypto for crypto only. There is no account balance to top up, and we do not take deposits in cash or from a bank.

Once your deposit has the confirmations it needs, the exchange runs automatically and the payout is sent to your wallet. Your order page shows each stage as it happens.

The wait before that is the network's, not ours. The number of confirmations a deposit needs depends on the coin you send and can change with the exchange our rates are based on. The calculator shows the exact number for your pair. A busy network takes longer.

You choose. The calculator offers a floating rate on every pair, and a fixed one on pairs where it is available.

A floating rate is calculated when your deposit is processed, so the amount you receive can differ from the estimate. On a quiet market the difference is small; on a volatile one it can be larger.

A fixed rate is locked once you continue: send within the window shown on your order page and you receive exactly the amount quoted. It is a little lower than floating, and it is quoted from the amount you send. If the window closes first, the rate is no longer held and you start a new exchange.

It depends on the pair. Each coin and network has its own minimum, driven mostly by network fees, and the calculator will tell you if the amount you entered is below it.

There is no single figure that applies to everything.

Every pair we can quote appears in the calculator on the home page. The list changes as the market does.

Always check the network as well as the coin. The same asset exists on several networks, and sending on the wrong one is the most common way funds are lost.

Our fee is already inside the rate you are quoted, so nothing is added at the end.

On a fixed rate the amount shown is the amount you receive. On a floating rate it is an estimate until your deposit is processed.

AML checks are carried out by the liquidity provider that processes the exchange. Nothing is asked of you up front.

If an exchange is flagged, it is put under review rather than completed, and your order page shows it as Under review. Contact support with your order reference and we will follow it up.

Before you send anything, yes. Simply start a new order with the details you want.

Once your deposit is on its way it cannot be recalled: a blockchain transaction is final. If you sent the wrong amount, or sent on the wrong network, contact support with your order reference and we will tell you what can be done.

Open your order page and check what it says. If it is still waiting, the deposit has not reached the required number of confirmations yet.

If the page shows the exchange as complete but the funds are not in your wallet, check the payout transaction shown on that page in a block explorer. From our side the funds have left.

If neither is true, contact support with your order reference.

No. An exchange only needs the wallet address that receives the funds. An email address for order updates is optional.

An account is useful if you exchange often: it keeps your order history in one place and gives you a referral link.

Check your spam folder first: automated mail is often filed there.

If it is not there, you can ask for it again from your account settings, or contact support.

Exchanges are processed automatically, so they do not wait for office hours.

Support is answered by people. A message sent outside support hours is answered as soon as someone is back.

Outside working hours 09:00–21:00 UTC+3